Canvys - Visual Technology Solutions (Jan 2005 - Present) - Canvys, a division of Richardson Electronics (Nasdaq: RELL), is a global value-added integrator and manufacturer, specializes in creating comprehensive visual technology solutions for healthcare and Original Equipment Manufacturers.
- Program Manager (Feb 2013 - Present) [-]
- Work with District Sales Manager to identify customer requirements
- Responsible for panel selection, touch technology, supporting electronics and global certification to customer's specifications.
- Determine whether to integrate with existing products or build completely custom solution
- Gather technical specifications and mechanical drawings for engineering team
- Source all components for design and liaison between vendors and engineering to build prototype
- Complete bill of materials and determine cost
- Provide engineering sample and get customer approvals
- Work with overseas contract manufacturers
- Manage product inventory and order schedule
- Technical Service Manager (Jun 2006 - Feb 2013) [+]
- Manage local and remote support, integration, and test engineers.
- Provide onsite customer support as necessary - installations, training, etc.
- Improved response time by creating online serial number database for lookup of display chromaticity.
- Improved efficiency by creating an online database of monochrome display inventory allowing remote users the ability to place matched replacement orders.
- Redesigned returns area with improved visibility to promote more efficient work flow.
- Implemented new processes and documented in accordance with our ISO certification.
- Improved communication with sales, vendors, and our customers.
- Reduced shipping costs by implementing process to allow shipping directly to warehouse locations.
- Automated work flow using Footprints® CRM software for improved productivity.
- Added reporting functionality allowing us to forecast, track defect trends, and make informed repair or replacement decisions.
- Product Application Engineer (Jan 2005 - Jun 2006) [+]
- Provided phone hardware/software support to PACS administrators.
- Researched and communicated market trends to vendors.
- Tested hardware and software, diagnosed problems, and proposed solutions.
- Made tabbed portal for Footprints® ITSM adding live chat capabilities.
- Made dynamic dropdown list for customer access of our FTP.
- Made anonymous FTP to allow customer/vendor uploading of files and executables.
- Modified scripts so pages are called securely using SSL.
- Integrated Citrix® GoToAssist™ software allowing engineers to connect to a customers system.
- Made forms to gather required information and create entry; allowing sales the ability to open support tickets without logging in.
- Demo/trade show prep, setup and teardown.
- Made utility for restoring image to demo PCs reducing setup time from 2hrs to 10mins.
LML Technologies (Nov 1997 - Aug 2004) - Acquired by DealerTrack, Inc., LML Technologies offered leasing software to the automobile industry. Lease Link®, our flagship product, was a database application used by over 3000 dealerships that I helped develop from a single-user lease calculator to a complex desking tool that quickly became the standard of the industry.
- Programmer Analyst (Aug 1999 - Aug 2004) [+]
- Developed and maintained our Lease Link® product using Borland's Paradox® operating software.
- Programmed parameter requests from version control.
- Investigated user requirements for program enhancements, made design documents and assigned priority.
- Gathered information for projects including legal information and communicated findings to configuration management.
- Used Star Team collaboration software to maintain development and production code.
- Developed flow charts, coded changes, debugged and performed initial testing.
- Made test instructions for QA and release notes for marketing, support services and end users.
- Provided top-level support after deployment.
- Increased market potential by interfacing with third party software.
- Wrote in-house applications for error reporting and customer support.
- Setup new department to insure data integrity and customer satisfaction.
- Network Administrator (Dec 1998 - Aug 1999) [+]
- Maintained servers, performed PC and laptop system set-ups, hardware/software upgrades, as well as phone and user account management supporting over 300 employees.
- Setup LML Technologies intranet to be used by different departments to share information. Designed a framed website with a tree-style menu in the left frame. Used JavaScript to offer the ability to expand and collapse the frame and wrote a Perl script to generate the tree contents based on the directory structure. This allowed non-technical users the ability to contribute to the intranet by simply dropping a PDF in the appropriate folder.
- Setup message board to promote communication.
- Technical Support Representative (Nov 1997- Dec 1998) [+]
- Provided hardware/software support to end-users.
- Trained new employees on the use of hardware/software as related to their positions within the company.
- Programmed funding source and dealership specific documents to be printed using our leasing software.
Omron Manufacturing of America, Inc. (Jan 1996 - Nov 1997) - Omron manufactures electronic components such as relays, sensors, and switches used in household appliances, automobiles, office equipment, mobile devices, and information equipment.
- Electronics Technician (Jan 1996 - Nov 1997) [+]
- Calibrated and maintained a series of robotics in the production of telecommunications relays.
- Worked on certification for ISO 9000-9002 registration.